Mammals of Arizona: A Guide to Identification in the Wild
- Description
- Shipping
- Returns
All items will be shipped Ground via UPS or USPS. Please allow 7-10 business days for standard delivery after order processing. For successful delivery, please ensure your shipping address is entered correctly at checkout.
Q: "My order shipped, where is it?"
A: The tracking information provided via email and/or contacting the carrier is your best reference.
Q: "My order arrived damaged, what should I do?"
A: Please email storesales@franklloydwright.org immediately upon receipt of damaged items with photos clearly showing damage. No returns, exchanges, or refunds can be accepted without proof of damage.
Expedited shipping
Please contact storesales@franklloydwright.org or (602) 800-5444 for a shipping quote. Expedited shipping is not available without prior contact and a paid quote.
Store pickup
We offer in-store pickup at the Frank Lloyd Wright Store at Taliesin West. Please select the "Pickup in store" option at checkout. You will be notified by email when your order is ready for pickup.
We will hold your order in the store for 14 days. If your order is not picked up within 14 days, it will be canceled and refunded back to your original method of payment.
Please note that in-store pickup is not available for Special Order items. These items will ship directly to your home.
Lost or stolen packages
We will assist in filing a claim with the shipper if the package has been lost in transit. Packages that have delivery confirmation with photo evidence will not be refunded.
If for any reason you are not fully satisfied with your purchase, please email storesales@franklloydwright.org to make a return or exchange.
To make a return or exchange:
- Items must be unused and in original condition
- Items must still be in their original packaging with tags affixed
- Items must not be damaged or show signs of wear
- Items must be returned or exchanged within 21 days of receipt
All refunds will be processed after merchandise has been received, inspected, and the above criteria has been met.
Some exclusions apply:
- Shipping and credit card fees are non-refundable
- Special Order items are final sale and non-returnable
Each purchase supports the Frank Lloyd Wright Foundation’s mission to inspire people to discover and embrace an architecture for better living through meaningful connections to nature, the arts, and each other.
